Maskan Arabia’s After-Sales Service is a part and parcel of our strategy as we know that our role doesn't end the minute we handover a property. We also know that our clients will need our maintenance and quality check services during later stages. After-Sales services are divided into 2 sections with many different levels:
First, Organisational level maintenance: Pertaining to activities related to an organisational Warranty, 2 year warranty on electrical & mechanical works and 10 years on structural.
Second, Depot level maintenance (Preventive Maintenance): High-level maintenance performed on type of maintenance offered after warranty or which requires a schedule or major overhaul contract (Change parts and fluids on a schedule) maintenance contract include HVAC, Mechanical, Electrical and Landscape, and it doesn’t include Swimming pool.
Our Customers can avail the first level of maintenance automatically when purchasing the property. However, for the second level, clients will have to book in advance to purchase specific services as and when they require, by contacting our team through email or the call center.